Your Guests Have Questions. What If Your Guidebook Could Answer Them?

By StayScan Editorial Team · Published · Last updated

Staya is the AI guest chatbot built into every StayScan guidebook. Create your guidebook once, then let Staya answer repetitive guest questions about Wi-Fi, check-in, house rules, and local tips — 24/7, in 30+ languages.

It is 11 PM on a Saturday. Your guest has been checked in for three hours. Your phone buzzes: "What is the Wi-Fi password?" You reply. Ten minutes later: "How do I turn on the heater?" You reply. Twenty minutes after that: "What time is checkout tomorrow?" You reply — and wonder why you put all of this in a guidebook that nobody seems to read.

If you have hosted for more than a few bookings, you know the pattern. The same questions, over and over, from every guest, on every platform. Wi-Fi. Check-in. Parking. Checkout. The coffee machine. The nearest grocery store. You wrote it all down. You sent the link. And still, they message you.

The problem is not that your guidebook is bad. Most guests simply do not want to scroll through pages of information to find one answer. They want to ask, the way they would ask a person. That is where StayScan and its built-in AI assistant, Staya, come in.

What if your guidebook could talk back?

A digital guidebook is already the most effective way to reduce repetitive guest questions. Hosts who use one report 60–80% fewer messages per booking. But even the best guidebook has a limit: guests have to find the information themselves.

Staya changes that. Instead of making guests search through sections, Staya lets them simply ask. "What is the Wi-Fi password?" "How do I check in?" "Where can I park?" "What restaurants do you recommend?" Staya reads the answer from your guidebook and responds instantly — in the guest's language, at any hour of the day or night.

Think of it this way: you create your guidebook once. Staya helps answer your guests 24/7.

How Staya works — the 5-step journey

Staya is not a separate tool you have to set up or configure. It is built into every StayScan guidebook automatically. Here is the journey from your property information to a guest getting an instant answer.

Step 1 — Add your property information

You start by providing the information you already have: house rules, check-in instructions, Wi-Fi details, amenities, appliance guides, local recommendations, emergency contacts, and any other notes you normally share with guests. If you already have this written up in a document, an old PDF guide, or scattered across your Airbnb listing description, you can paste it in. No formatting required.

Step 2 — Generate your guidebook with AI

StayScan turns your raw information into an organized, guest-friendly guidebook. The AI guidebook generator structures everything into clear sections — Wi-Fi, check-in and check-out, house rules, local recommendations, emergency info, and more. You can edit anything, reorder sections, and add photos. The whole process takes minutes, not hours.

Step 3 — Share the guidebook

Once your guidebook is ready, you share it with guests the same way you always have: through your booking confirmation message, a QR code placed in the property, or a shareable link sent via Airbnb, VRBO, Booking.com, WhatsApp, or any platform you use. Guests open it in their browser — no app download, no login.

Step 4 — Let Staya help

When guests open the guidebook, they see a small chat button. They can tap it and ask a question in plain language: "What is the Wi-Fi password?" "What time is checkout?" "Where is the nearest grocery store?" "How do I get to the airport?" Staya reads the answer from your guidebook content and responds in seconds — in the guest's preferred language, which it detects automatically.

If a guest asks something that is not in the guidebook, Staya does not guess. It tells the guest to contact you directly, and can even offer a WhatsApp or phone call button so the guest reaches you in one tap.

Step 5 — Get your time back

This is the part hosts care about most. Staya handles the repetitive informational questions — the ones you have answered a hundred times — so you remain available for the things that genuinely need your personal attention. A broken heater. A lost key. A guest who feels unwell. These are the moments where being a good host matters, and they are the moments you miss when you are buried in "what is the Wi-Fi password?" messages.

What kind of questions can Staya answer?

Staya can answer any question that is covered in your guidebook. Here are the most common ones hosts get, and that Staya handles automatically:

  • "What is the Wi-Fi password?" — Staya reads the Wi-Fi network name and password from your guidebook's Wi-Fi section.
  • "How do I check in?" — Staya pulls your check-in instructions, including door codes, key locations, and step-by-step directions.
  • "What time is checkout?" — Staya reads your checkout time and any checkout instructions (leave keys on the table, close all windows, etc.).
  • "Where can I park?" — Staya shares your parking instructions, including any permits, restrictions, or specific spots.
  • "How do I use the facilities?" — Staya explains appliance operation, pool hours, gym access, or anything else you have documented.
  • "Where is the nearest grocery store?" — Staya reads from your local recommendations section and can show the place on a map with walking time.
  • "What restaurants do you recommend?" — Staya pulls your curated restaurant list with names, categories, and directions.
  • "How do I get to the airport?" — Staya reads your transport section, including taxi instructions, nearest transit stops, and estimated travel times.
  • "What should I do if I need help?" — Staya shares your emergency contacts and, if the question is beyond what the guidebook covers, offers to connect the guest with you directly via WhatsApp or phone.

If you have ever answered these questions by copying and pasting from your own notes, you already know how Staya saves you time. The difference is that Staya does it instantly, in any language, at any hour — even when you are asleep, travelling, or simply unavailable.

Staya answers from your guidebook — not from thin air

This is important, and it is one of the things that makes Staya different from a generic chatbot. Staya does not search the internet. It does not make up answers. It only uses the information you put in your guidebook.

If a guest asks, "Does the property have a sauna?" and you have not mentioned a sauna in your guidebook, Staya will not say yes. It will tell the guest it does not have that information and suggest they ask you directly. This keeps answers accurate and trustworthy — and it means you control exactly what Staya knows by controlling what goes in your guidebook.

When Staya does not know an answer, it is honest about it. The guest sees a friendly message like "I don't have that information — but your host can help right away" along with a button to message you on WhatsApp or call you directly. You stay in control of the things that need a human touch.

Who is Staya for?

Staya is for any host who is tired of answering the same questions from every guest. That includes:

  • Airbnb hosts who receive the same Wi-Fi and check-in questions from every booking
  • VRBO hosts managing vacation rentals where guests need local area guidance
  • Homestay managers who host international guests and want answers available in every language without translating messages manually
  • Boutique hotels replacing printed room compendiums with a digital guide that can also answer questions
  • Resort operators covering pool hours, dining schedules, activities, and transport across a large property
  • Multi-property hosts who cannot personally respond to every guest message within minutes

If you have ever been woken up by a guest message at 2 AM, missed a family dinner because a guest needed the Wi-Fi password, or found yourself copy-pasting the same check-in instructions for the 50th time — Staya is built for you.

What Staya does not do

Being honest about what Staya does not do is part of being honest with your guests. Staya is a practical assistant, not a replacement for you as a host.

  • It does not replace you. Staya handles repetitive informational questions. Anything that needs judgement, empathy, or a real person — a maintenance issue, a special request, a guest who is upset — still goes to you.
  • It does not handle emergencies. If a guest has a medical emergency or a safety issue, Staya directs them to call you or the relevant emergency number immediately. It does not attempt to diagnose or advise.
  • It does not make bookings. Staya cannot take payments, modify reservations, or process cancellations. It answers questions about your property — it does not act as a booking agent.
  • It does not invent information. If something is not in your guidebook, Staya says so. You decide what Staya knows by deciding what goes in your guidebook.

The goal is simple: Staya handles repetitive questions so you can spend less time answering the same things and more time focusing on your guests and property.

Getting started

Staya is built into every StayScan guidebook. There is no separate setup, no extra configuration, and no additional cost on any plan. Here is how to get started:

  1. Start a 30-day free trial at stayscan.app/create, no credit card needed. Plans start at $6/month after the trial.
  2. Add your property information — Wi-Fi, check-in, house rules, local tips, emergency contacts, and anything else guests might ask about.
  3. Generate your guidebook — StayScan's AI organizes everything into a clean, mobile-friendly guidebook in minutes.
  4. Share the guidebook — send the link in your welcome message or print the QR code and place it in the property.
  5. Staya is ready — the chat button appears automatically inside every guidebook. Guests can start asking questions immediately.

Most hosts complete the entire setup in under 20 minutes. If you already have your property information written up somewhere, it is even faster — just paste it in and let the AI guidebook generator do the rest. The complete StayScan documentation walks you through every step if you need help.

Frequently Asked Questions

Does Staya cost extra?

No. Staya is built into every StayScan guidebook at no extra cost. Every new account gets a 30-day free trial with full access, including Staya, and no credit card is needed. After the trial, plans start at $6/month and Staya is included in every plan.

Does Staya work in other languages?

Yes. Staya detects the guest's language automatically and responds in that language. StayScan supports 30+ languages including English, Spanish, French, German, Italian, Portuguese, Arabic, Hindi, Thai, Vietnamese, Malay, Chinese, Japanese, Korean, and more. If your guidebook is translated into a language, Staya can answer questions in that language.

Can Staya replace me as a host?

No, and it is not designed to. Staya handles repetitive informational questions — the ones you have answered dozens of times. Anything that needs your judgement, empathy, or action still comes to you. Staya escalates to the host when it does not have an answer, offering the guest a direct WhatsApp or phone contact. The goal is to give you your time back, not to replace the human side of hosting.

How does Staya know my property information?

Staya reads from your guidebook sections — Wi-Fi, check-in and check-out, house rules, local recommendations, emergency contacts, and any custom sections you add. When a guest asks a question, Staya searches your guidebook content for the answer and responds with the relevant information. If you update your guidebook, Staya immediately uses the updated content for future questions.

What if Staya does not know an answer?

Staya is honest when it does not have information. It tells the guest something like "I don't have that information — but your host can help right away" and offers a button to contact you directly via WhatsApp or phone. Staya never guesses or makes up answers. You control what Staya knows by controlling what goes in your guidebook.

Do guests need to download an app?

No. Staya is built into the guidebook, which opens in any browser. Guests access it by scanning a QR code or clicking a link — no app download, no login, no setup. The chat works on any smartphone, tablet, or computer.

Create your guidebook. Let Staya help your guests.

If you are already spending hours every week answering the same questions from every guest, that is time you could be spending on things that matter — improving your property, building your hosting business, or simply enjoying your evening without your phone buzzing.

The setup takes minutes. The first 30 days are free. Staya is built in. And the next time a guest asks "What is the Wi-Fi password?" at 11 PM on a Saturday, you will not even know about it.

Create your guidebook now — add your property information — let Staya help your guests.

StayScan is a digital guidebook for Airbnb, VRBO, Booking.com and Agoda hosts: one QR code gives guests Wi-Fi, check-in steps, house rules and local tips in 30+ languages. Create your guidebook with a 30-day free trial, no credit card required.